FAQ

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02.

Frequently Asked Questions

RO (Reverse Osmosis) is a water purification process that removes impurities by forcing water through a semi-permeable membrane. It removes dissolved salts, heavy metals, bacteria, viruses, and other harmful substances, delivering clean and safe drinking water.

01.

General Questions

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1. What is an RO water purifier and how does it work?

RO (Reverse Osmosis) is a water purification process that removes impurities by forcing water through a semi-permeable membrane. It removes dissolved salts, heavy metals, bacteria, viruses, and other harmful substances, delivering clean and safe drinking water.

2. Why do I need regular RO service?

Regular service keeps your purifier running efficiently, ensures water remains safe to drink, and extends the life of the unit. Filters and membranes need cleaning or replacement every 6–12 months depending on usage and water quality.

3. How often should RO filters be changed?

Typically, pre-filters should be changed every 6 months, the RO membrane every 1–2 years, and post-carbon filters annually. However, this can vary based on your local water quality and usage levels.

4. What are signs that my RO purifier needs service?

Common signs include:

  • Bad taste or odor in water

  • Slow water flow or no water at all

  • Water leaking from the unit

  • Strange noises

  • Service light or warning indicator blinking

5. Do you service all RO brands?

Yes, we provide installation, repair, and maintenance for all major brands including Kent, Aquaguard, Pureit, Livpure, AO Smith, Eureka Forbes, Blue Star, and more.

6. What is an AMC (Annual Maintenance Contract)?

An AMC is a yearly service plan that covers scheduled maintenance, filter replacement, and emergency support. It ensures your purifier stays in top working condition without any hassle.

7. Is RO-purified water safe to drink?

Yes, RO-purified water is safe and healthy. It removes up to 99% of contaminants and is especially beneficial in areas with hard or contaminated water.

8. Does RO remove essential minerals from water?

RO does remove some minerals, but many modern systems include a TDS controller or mineralizer to retain or add back essential minerals for balanced drinking water.

9. Can I install the RO purifier myself?

While some models are easy to install, we recommend professional installation to avoid leaks, incorrect fitting, or damage to the unit.

10. How much does RO service cost?

The cost depends on the type of service needed (filter change, repair, etc.) and your purifier brand/model. We offer affordable rates and transparent pricing. Contact us for a free estimate.

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03.

Emergency Questions

No, RO purifiers require electricity to operate the pump that forces water through the membrane. If you’re in an area with frequent power cuts, you may want to choose a purifier with a storage tank or backup solution.

A standard RO service usually takes between 30 to 60 minutes, depending on the type of issue and whether parts like filters or membranes need replacement.

Yes, traditional RO systems discharge some water as waste during the purification process—usually 2–3 liters for every 1 liter of purified water. However, newer models are more efficient, and you can reuse the rejected water for cleaning, gardening, etc.